Review of supply chain metrics to support performance excellence

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Senol, Alper
Bakhsh, Ahmed A.
Elshennawy, Ahmad K.

Senol, A., Bakhsh, A. A., & Elshennawy, A. K. (2021). Review of supply chain metrics to support performance excellence. Journal of Management & Engineering Integration, 14(1), 90-104.


The supply chain industry is one of the fast pace and technology-driven industries. The dynamic supply chain concept expresses how significant is the adaption to immediate changes in the industry. Many organizations strive to manage their operations with high visibility to adopt changes for performance excellence. This study identifies the metrics of supply chain performance that affect the performance excellence of supply chain operations. It investigates categories of performance metrics in terms of time, cost, and quality. Likewise, it discovers the characteristics of performance metrics through measuring working capital in the supply chain. In addition, it defines the key performance indicators (KPIs) and its core calculations for the end-to-end supply chain to measure the practicality of operations' efficiency. The supply chain operations with respect to critical KPIs are determined as plan, source, make, delivery, and return. The proposed performance metrics- KPIs presented as the milestones of dynamic supply chain models. Moreover, the change in the supply chain was reviewed due to the Covid-19 pandemic along with performance metrics.

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Published in SOAR: Shocker Open Access Repository by Wichita State University Libraries Technical Services, December 2022.