Review of supply chain metrics to support performance excellence

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Authors
Senol, Alper
Bakhsh, Ahmed A.
Elshennawy, Ahmad
Advisors
Issue Date
2021-06
Type
Article
Keywords
Business metrics , Supply chain management , Manufacturing , Performance measurement , Chain dynamics , Decision making
Research Projects
Organizational Units
Journal Issue
Citation
Senol, A., Bakhsh, A. A., & Elshennawy, A. K. (2021). Review of supply chain metrics to support performance excellence. Journal of Management & Engineering Integration, 14(1), 90-104. https://doi.org/10.62704/10057/24772
Abstract

The supply chain industry is one of the fast pace and technology-driven industries. The dynamic supply chain concept expresses how significant is the adaption to immediate changes in the industry. Many organizations strive to manage their operations with high visibility to adopt changes for performance excellence. This study identifies the metrics of supply chain performance that affect the performance excellence of supply chain operations. It investigates categories of performance metrics in terms of time, cost, and quality. Likewise, it discovers the characteristics of performance metrics through measuring working capital in the supply chain. In addition, it defines the key performance indicators (KPIs) and its core calculations for the end-to-end supply chain to measure the practicality of operations' efficiency. The supply chain operations with respect to critical KPIs are determined as plan, source, make, delivery, and return. The proposed performance metrics- KPIs presented as the milestones of dynamic supply chain models. Moreover, the change in the supply chain was reviewed due to the Covid-19 pandemic along with performance metrics.

Table of Contents
Description
Published in SOAR: Shocker Open Access Repository by Wichita State University Libraries Technical Services, December 2022.
Publisher
Association for Industry, Engineering and Management Systems (AIEMS)
Journal
Book Title
Series
Journal of Management & Engineering Integration
v.14 no.1
PubMed ID
ISSN
1939-7984
EISSN