Airline Quality Rating 2021: The 31th year reporting airline performance

dc.contributor.authorBowen, Brent D.
dc.contributor.authorHeadley, Dean E.
dc.descriptionIncludes research data (charts and tables.)en_US
dc.description.abstractThe Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2021, reflects monthly Airline Quality Rating scores for calendar year 2020. AQR scores for 2021 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers over the calendar year of 2020. The Airline Quality Rating 2021 is a summary of month-by-month quality ratings for U.S. airlines that are required to report performance by virtue of having at least 0.05% of domestic scheduled-service passenger revenue during 2020. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, the AQR reports airlines’ comparative performance for the calendar year of 2020. This research monograph contains a summary of the AQR methodology and detailed data that track comparative performance quality for domestic airline operations for the 12-month period of 2020 and the industry. Also, comparative Airline Quality Rating data for 2019 are included, where available, to provide historical perspective regarding performance quality in the industry.en_US
dc.identifier.citationBowen, B. D., & Headley, D. E. Airline Quality Rating 2021. Wichita State University, 2021.-- 26 p.en_US
dc.publisherWichita State Universityen_US
dc.rights.holderAuthors; Open Accessen_US
dc.subjectAirlines--Quality Controlen_US
dc.subjectAirlines--Rating ofen_US
dc.subjectQuality assuranceen_US
dc.subjectCustomer satisfactionen_US
dc.titleAirline Quality Rating 2021: The 31th year reporting airline performanceen_US
dc.title.alternativeAQR 2021en_US
dc.typeResearch reporten_US
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
224.35 KB
Adobe Portable Document Format
Airline Quality Rating, 2021
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
1.59 KB
Item-specific license agreed upon to submission