An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators of High-Consequence Industry Performance
Bowen, Brent D. Bowen, Erin E. Headley, Dean E. Küçükönal, Hatice Wildt, Clay T.
Bowen, Brent D.
Bowen, Erin E.
Headley, Dean E.
Küçükönal, Hatice
Wildt, Clay T.
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Authors
Bowen, Brent D.
Bowen, Erin E.
Headley, Dean E.
Küçükönal, Hatice
Wildt, Clay T.
Bowen, Erin E.
Headley, Dean E.
Küçükönal, Hatice
Wildt, Clay T.
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Location
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Advisors
Original Date
Digitization Date
Issue Date
2013-04-03
Type
Article
Genre
Keywords
Performance indicators,Quality,Technology,Airline Quality Rating,Airline Passenger Survey,Policy Research Construct
Subjects (LCSH)
Citation
Bowen, Brent D.; Bowen, Erin E.; Headley, Dean E.; Küçükönal, Hatice; Wildt, Clay T. 2013. An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators of High-Consequence Industry Performance. Procedia - Social and Behavioral Sciences, v.75 pp.209-216
Abstract
Leadership effectiveness in high-consequence industries has more than a bottom-line fiscal impact; it is linked to critical issues of human safety. Performance, productivity and overall quality of service have to be managed with focus on improvement in systemic safety while simultaneously maintaining a viable and profitable organization. This premise is specifically foremost in the leadership of airline organizations. The Airline Quality Rating has become a recognized and lauded indicator of airline performance in the United States. A valid case is presented herein to confirm that the Airline Quality Rating's applied analytic methodology effectively provides a tool for assessing organizational leadership. These results provide a benchmark for global adoption in the world airline industry.
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Publisher
Elsevier
Journal
Book Title
Series
Procedia - Social and Behavioral Sciences;v.75
Digital Collection
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Archival Collection
PubMed ID
DOI
ISSN
1877-0428