Airline Quality Rating 1997

dc.contributor.authorBowen, Brent D.
dc.contributor.authorHeadley, Dean E.
dc.descriptionIncludes research data (charts and tables.)
dc.description.abstractThe Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation details for the AQR rating system are detailed in The Airline Quality Rating 1991 issued in April, 1991, by the National Institute for Aviation Research at Wichita State University. This current report, Airline Quality Rating 1997, contains monthly Airline Quality Rating scores for 1996. Additional copies are available by contacting Wichita State University or University of Nebraska at Omaha.
dc.description.abstractThe Airline Quality Rating 1997 is a summary of month-by-month quality ratings for the nine major domestic U.S. airlines operating during 1996. Using the Airline Quality Rating system and monthly performance data for each airline for the calendar year of 1996, individual and comparative ratings are reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for major domestic airlines across the 12 month period of 1996, and industry average results. Also, comparative Airline Quality Rating data for 1991 through 1995 are included to provide a longer term view of quality in the industry.
dc.format.extent27 p.
dc.identifier.citationBowen, Brent D. and Dean E. Headley. Airline Quality Rating 1997. Wichita State University, 1997.
dc.publisherWichita State University
dc.rights.holderCopyright by the Authors, 1997
dc.subjectAirlines--Quality control
dc.subjectAirlines--Rating of
dc.subjectQuality assurance
dc.subjectConsumer satisfaction
dc.titleAirline Quality Rating 1997
dc.typeResearch report
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