Airline Quality Rating 1998

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Authors
Bowen, Brent D.
Headley, Dean E.
Issue Date
1998-04-01
Type
Research report
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Keywords
Airlines--Quality control , Airlines--Rating of , Quality assurance , Consumer satisfaction
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Abstract

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation details for the AQR rating system are detailed in The Airline Quality Rating 1991 issued in April, 1991, by the National Institute for Aviation Research at Wichita State University. This current report, Airline Quality Rating 1998, contains monthly Airline Quality Rating scores for 1997. Additional copies are available by contacting Wichita State University or University of Nebraska at Omaha.


The Airline Quality Rating 1998 is a summary of month-by-month quality ratings for the ten major U.S. airlines operating during 1997. Using the Airline Quality Rating system and monthly performance data for each airline for the calendar year of 1997, individual and comparative ratings are reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for major airlines domestic operations for the 12 month period of 1997, and industry average results. Also, comparative Airline Quality Rating data for 1991 through 1996 are included to provide a longer term view of quality in the industry.

Description
Includes research data (charts and tables.)
Citation
Bowen, Brent D. and Dean E. Headley. Airline Quality Rating 1998. Wichita State University, 1998.
Publisher
Wichita State University
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