Usability test report for EbscoHost Discovery Service (EDS)

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Authors
Bowen, Aaron
Diamond, Wendy
Advisors
Issue Date
2013-05-22
Type
Technical report
Keywords
Ebsco Discovery Service (EDS) , Usability testing
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Citation
Diamond, W. and Bowen, A. (2013). Usability Test Report for EbscoHost Discovery Service (EDS) [Technical report]. Shocker Open Access Repository. https://hdl.handle.net/10057/27736
Abstract

The purpose of this study is to assess how Ebsco Discovery Service (EDS) is fulfilling the promise to promote student independence in searching, finding, and accessing relevant library resources. Discovery systems in general are new in libraries. The user has access to a simple-looking search box (á la Google) which is supported by complex interface customization options and a large, diverse set of meta-data and full-text content obtained from diverse databases and library catalogs. EDS systems are very high in price, so the potential value in ease and simplicity of searching must be weighed against the cost. Through observing user behavior and assessing user satisfaction, we seek to reveal difficulties with the EDS interface which could be improved with enhancements to the customizable areas of the interface. Participants were asked to give us their subjective satisfaction with content and results of searches, but we did not compare these results with an objective analysis of the content itself.

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Wichita State University
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