Human factors survey of aviation technical manuals phase 1: Manual development procedures

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Authors
Chaparro, Alex
Groff, Loren
Advisors
Issue Date
2001-07
Type
Research report
Keywords
Research Projects
Organizational Units
Journal Issue
Citation
Chaparro, A., & Groff, L. (2001). Human factors survey of aviation technical manuals phase 1: Manual development procedures. Washington, D.C.: Office of Aviation Research.
Abstract

This report contains the results from Phase I of a three phase research effort. Phase 1 examines aviation industry procedures for developing maintenance technical data. Phase 2 will document user problems with maintenance technical data. Phase 3 will identify maintenance technical data development improvements by applying human factors principles. Five aircraft manufacturers were surveyed regarding company policy, communication, data tracking, user feedback, and error reduction efforts. The five industry participants represent both regional and large commercial transport manufacturers. Phase 1 survey results revealed three significant maintenance technical data issues: inconsistent development process guidelines, reactive rather than proactive response to user feedback, and inadequate assessment of errors involving usability as opposed to accuracy. Phase 1 results will later be compared to Phase 2 surveys of user problems with maintenance technical data to identify the impact of development procedures on the users perception of manual quality.

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Publisher
FAA
Journal
Book Title
Series
Survey of Aviation Maintenance Technical Manuals
Phase 1
PubMed ID
DOI
ISSN
EISSN