Unhelpful and unaware of it: A dyadic analysis of online product reviews

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Authors
Swain, Scott D.
Advisors
Issue Date
2023-06
Type
Article
Keywords
Product reviews , Online reviews , Helpfulness , Overconfidence , Search goods , Experience goods , Attentional focus , Others-focused , Self-focused
Research Projects
Organizational Units
Journal Issue
Citation
Swain, S.D. (2023). Unhelpful and unaware of it: A dyadic analysis of online product reviews. Journal of Management & Engineering Integration, 16(1), 48-56. https://doi.org/10.62704/10057/25983
Abstract

Much research focuses on identifying characteristics that predict whether consumer reviews are perceived as helpful. In contrast, little is known about whether review writers themselves know if their reviews will be helpful or whether they can be provided with effective writing prompts to improve the helpfulness of their reviews. Across two studies, the evidence suggests that while review writers are overconfident, their reviews are most helpful when their attentional focus during writing is on others (versus themselves) and when reviewing products characterized predominately by search (vs. experience) qualities.

Table of Contents
Description
Published in SOAR: Shocker Open Access Repository by Wichita State University Libraries Technical Services, October 2023.
Publisher
Association for Industry, Engineering and Management Systems (AIEMS)
Journal
Book Title
Series
Journal of Management & Engineering Integration
v.16 no.1
PubMed ID
ISSN
1939-7984
EISSN