Examining patient and provider experiences with integrated care at a community health clinic

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Authors
Petts, Rachel A.
Lewis, Rhonda K.
Brooks, Keyondra L.
McGill, Sarah K.
Lovelady, Teresa
Galvez, Mel
Davis, Erica M.
Issue Date
2021-09-03
Type
Article
Language
en_US
Keywords
Integrated care , Behavioral health , Federally qualified health centers , Patient satisfaction
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Abstract

The purpose of this study was to examine patient and provider experiences of integrated behavioral health care at a Federally Qualified Health Center (FQHC). Using a mixed methodology design, both patients (n = 186) and providers (n = 17) completed a survey regarding satisfaction with care and the extent of integration at the clinic, as well as attended a focus group or interview (n = 11 patients; n = 12 providers) regarding their satisfaction and experiences. Both patients and providers found integration to be acceptable and satisfactory and the integration of services among different health care providers occurred fairly regularly. Themes from the provider and patient interviews/focus groups highlighted both positive aspects of the integration and specific challenges within the clinic. This more nuanced perspective of integration both replicates and extends upon previous research regarding satisfaction with integrated care and emphasizes the complexities and challenges of integration within community health clinics.

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Citation
Petts, R. A., Lewis, R. K., Brooks, K., McGill, S., Lovelady, T., Galvez, M., & Davis, E. (2021). Examining patient and provider experiences with integrated care at a community health clinic. Journal of Behavioral Health Services and Research, doi:10.1007/s11414-021-09764-2
Publisher
Springer
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DOI
ISSN
1094-3412
1556-3308
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