A comparison of two evaluation techniques for technical documentation

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Issue Date
2005-02
Authors
Chaparro, Barbara S.
Rogers, Bonnie
Hamblin, Christopher James
Chaparro, Alex
Advisor
Citation

Chaparro, B.S., Rogers, B., Hamblin, C.J., & Chaparro, A. (2004). A comparison of two evaluation techniques for technical documentation. Usability News, 7(1).

Abstract

This study compared two evaluation techniques, Usability Testing and Cognitive Walkthrough, in their ability to identify errors in aviation maintenance documentation. The techniques were evaluated to see how much unique information they each produced as well as the type of errors identified. Results showed that the techniques were complementary in their findings and both are recommended in the development of technical documentation.

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