Airline Quality Rating 1996

Loading...
Thumbnail Image
Authors
Bowen, Brent D.
Headley, Dean E.
Advisors
Issue Date
1996-04-01
Type
Research report
Keywords
Airlines--Quality control , Airlines--Rating of , Quality assurance , Consumer satisfaction
Research Projects
Organizational Units
Journal Issue
Citation
Bowen, Brent D. and Dean E. Headley. Airline Quality Rating 1996. Wichita State University, 1996.
Abstract

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation details for the AQR rating system are detailed in The Airline Quality Rating 1991 issued in April, 1991, by the National Institute for Aviation Research at Wichita State University. This current report, Airline Quality Rating 1996, contains monthly Airline Quality Rating scores for 1995. Additional copies are available by contacting Wichita State University or University of Nebraska at Omaha.


The Airline Quality Rating 1996 is a summary of month-by-month quality ratings for the nine major domestic U.S. airlines operating during 1995. Using the Airline Quality Rating system and monthly performance data for each airline for the calendar year of 1995, individual and comparative ratings are reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for major domestic airlines across the 12 month period of 1995, and industry average results. Also, comparative Airline Quality Rating data for 1991 through 1994 are included to provide a longer term view of quality in the industry.

Table of Contents
Description
Includes research data (charts and tables.)
Publisher
Wichita State University
Journal
Book Title
Series
PubMed ID
DOI
ISSN
EISSN