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Beyond the content: the role of teamwork and communication in patient handoffs
Date
2014-02-13Author
Fouquet, Sarah
Lazzara, Elizabeth H.
Chan, Y. Raymond
Riss, Robert
Advisor
Palmer, Evan M.; Keebler, Joseph R.Metadata
Show full item recordAbstract
Patient handoffs are the transition of patient care from one provider or group of providers to the
next (Joint Commission, 2005). Handoffs are important, information rich communication events
that are essential for maintaining patient safety (Institute of Medicine, 2000). We sought to
understand the role of handoff communication for providers not using a standardized handoff
protocol by conducting interviews using semi-structured and 'think aloud' protocols with 13
clinicians at a large Midwestern pediatric hospital. We identified several interesting themes in the
interviews beyond factual handoff content, including the role of expertise, experience and
individual style on how handoffs are conducted.
Description
Poster project completed at the Wichita State University Department of Psychology. Presented at the 11th Annual Capitol Graduate Research Summit, Topeka, KS, February 13, 2014.