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dc.contributor.authorAbdinnour, Sue
dc.contributor.authorChaparro, Barbara S.
dc.contributor.authorFarmer, Steven M.
dc.identifier.citationAbdinnour-Helm, S. F., Chaparro, B. S. and Farmer, S. M. (2005), Using the End-User Computing Satisfaction (EUCS) Instrument to Measure Satisfaction with a Web Site. Decision Sciences, 36: 341–364. doi: 10.1111/j.1540-5414.2005.00076.xen_US
dc.descriptionClick on the DOI link to access the article (may not be free)en_US
dc.description.abstractThe purpose of this study is to revise and revalidate the End-User Computing Satisfaction (EUCS) instrument to measure satisfaction with a Web site from a usability perspective. This study is especially important given the increased significance of the Web and the uniqueness of the Web as a computing environment. A total of 176 students participated in a lab simulation that involved a usability evaluation of the Lands' End Web site ( Students were asked to complete a set of tasks, record their answers, and then complete the EUCS instrument. Confirmatory factor analysis and invariance analyses were conducted to test the reliability, validity, and generalizability of the revised EUCS. The results show that the EUCS is a valid and robust instrument in the Web environment but that one of the subfactors, timeliness, will need further refinement in the future. Usability practitioners can use the EUCS to measure end-user satisfaction with a Web site and use the feedback for improving Web-site design. We describe a case study of an actual usability application that utilized the revised EUCS effectively to support the design of building supply Web sites involving two types of end users, homeowners and contractors. We also propose a typology that researchers can use as a starting point to judge when it is necessary to revalidate an instrument like the EUCS. Finally, we discuss the limitations of our study and present avenues for future research.en_US
dc.relation.ispartofseriesDecision Sciences;
dc.relation.ispartofseries;v.36, no.2
dc.subjectConfirmatory Factor Analysisen_US
dc.subjectEnd-User Computingen_US
dc.subjectInvariance Analysisen_US
dc.subjectWeb-Site Satisfactionen_US
dc.titleUsing the End-User Computing Satisfaction (EUCS) instrument to measure satisfaction with a Web siteen_US
dc.description.versionPeer reviewed
dc.rights.holder© 2013, Decision Sciences Institute

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