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dc.contributor.authorBowen, Brent D.
dc.contributor.authorBowen, Erin E.
dc.contributor.authorHeadley, Dean E.
dc.contributor.authorKüçükönal, Hatice
dc.contributor.authorWildt, Clay T.
dc.identifier.citationBowen, Brent D.; Bowen, Erin E.; Headley, Dean E.; Küçükönal, Hatice; Wildt, Clay T. 2013. An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators of High-Consequence Industry Performance. Procedia - Social and Behavioral Sciences, v.75 pp.209-216en_US
dc.descriptionClick on the DOI link to access the article (may not be free).en_US
dc.description.abstractLeadership effectiveness in high-consequence industries has more than a bottom-line fiscal impact; it is linked to critical issues of human safety. Performance, productivity and overall quality of service have to be managed with focus on improvement in systemic safety while simultaneously maintaining a viable and profitable organization. This premise is specifically foremost in the leadership of airline organizations. The Airline Quality Rating has become a recognized and lauded indicator of airline performance in the United States. A valid case is presented herein to confirm that the Airline Quality Rating's applied analytic methodology effectively provides a tool for assessing organizational leadership. These results provide a benchmark for global adoption in the world airline industry.en_US
dc.relation.ispartofseriesProcedia - Social and Behavioral Sciences;v.75
dc.subjectPerformance indicatorsen_US
dc.subjectAirline Quality Ratingen_US
dc.subjectAirline Passenger Surveyen_US
dc.subjectPolicy Research Constructen_US
dc.titleAn Innovative Leadership Effectiveness Measure: Applied Analytic Indicators of High-Consequence Industry Performanceen_US

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