Browsing M&E Research Publications by Issue Date
Now showing items 1-20 of 22
-
Identifying the health conscious consumer
(Center for Management Development, John A. Walker College of Business, 1993)Individuals who lead a "wellness-oriented" lifestyle are concerned with nutrition, fitness, stress, and their environment. They accept responsibility for their health and are excellent customers for health-related products ... -
Measuring service quality and its relationship to future consumer behavior
(Center for Management Development, John A. Walker College of Business, 1993)The authors adapt the SERVQUAL scale for medical care services and examine it for reliability, dimensionality, and validity in a primary care clinic setting. In addition, they explore the possibility of a link between ... -
A quarter of a century: reflections of the first 25 years of the Journal of Services Marketing
(EMERALD GROUP PUBLISHING LIMITED, 2012)Purpose - This "viewpoint" article aims to chronicle the history and evolution of the Journal of Services Marketing from 1987 through 2011, from the vantage point of Professor Charles L. Martin, who served on the journal's ... -
Clean indoor air: public demand for smoking bans
(EMERALD GROUP PUBLISHING LIMITED, 2013)Purpose - Public smoking bans are becoming more prevalent, but not without controversy. Consumer attitudes about the effectiveness of service provider imposed smoking/nonsmoking separation have changed. Arguments against ... -
An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators of High-Consequence Industry Performance
(Elsevier, 2013-04-03)Leadership effectiveness in high-consequence industries has more than a bottom-line fiscal impact; it is linked to critical issues of human safety. Performance, productivity and overall quality of service have to be managed ... -
Retrospective: compatibility management: customer-to-customer relationships in service environments
(Emerald Group Publishing Limited, 2016)Purpose - This paper aims to revisit Martin and Pranter's (1989) Journal of Services Marketing article, "Compatibility Management [...]", and by doing so, heighten service scholars' and practitioners' awareness of the ... -
Consumption or prosumption? A question of resources
(Emerald Publishing Limited, 2018)Purpose Despite the recent growth of the do-it-yourself market, very little is known as to how or why individuals actually choose to engage in prosumption behavior. The purpose of this study is to specifically examine the ... -
The salesperson wellness lifestyle, coping with stress and the reduction of turnover
(Emerald Publishing, 2019-03-04)Purpose It is well known that job stress is major cause of salesperson job dissatisfaction and turnover. Salespeople require the resources to cope adequately with a multitude of job stressors, and the purpose of this study ... -
The impact of implicit self-theories and loss salience on financial risk
(Elsevier, 2019-06)The current research explores the influence of implicit self-theories on decisions involving financial risk. Building from research on self-signaling, we explore how loss salience impacts the relationship between an ... -
Marketing for all the marbles everyday : people and events shaping the continuing evolution of marketing practice
(CIBER Publications, 2019-10-19)Marketing For All the Marbles Every day -- or Marketing FAME for short -- is an affordable annual series filled with practical information and insights to improve organizations' marketing practices and prepare readers for ... -
Consumer reactions to price discounts across online shopping experiences
(Elsevier, 2019-11)Consumers generally encounter a multitude of price discounts during a single visit to a retailers’ website, yet past research has predominantly examined price discounts in a singular manner. We examine how the influence ... -
The Austrian view and value co-creation process in solution-oriented firms: A seven stage, “solution prototyping” framework
(Taylor & Francis, 2019-12-18)We develop a conceptual framework that examines the behavior of the solutions-oriented-firm from initial solutions generation, through the “sale” and delivery to an initial customer, and its potential dissemination to the ... -
When and how frontline service employee authenticity influences purchase intentions
(Elsevier, 2020-06)In this manuscript, we investigate the central role of perceived frontline service employee (FSE) authenticity and the process by which it impacts purchase intentions, taking into account the represented brand's authenticity. ... -
Proactive value co-creation via structural ambidexterity: Customer success management and the modularization of frontline roles
(SAGE Publications, 2021-03-03)An increasing number of business-to-business (B2B) service firms have transitioned to recurring revenue-based solutions. These subscription B2B solutions are becoming increasingly common, yet offer challenges for long-term ... -
Purchaser perceptions of early phase supplier relationships: The role of similarity and likeability
(Elsevier, 2021-05)Saliva can be used for health monitoring with non-invasive wearable systems. Such devices, including electrochemical sensors, may provide a safe, fast, and cost-efficient way of detecting target ions. Although salivary ... -
Signaling authenticity for frontlineservice employees
(EMERALD GROUP PUBLISHING LIMITED, 2021-07-29)Purpose: Authenticity is a complex character that is valued in service contexts. Frontline service employees (FSEs), as both brand representatives and individuals who interact with clients, can signal their authenticity ... -
Beliefs to behaviors: How religiosity alters perceptions of CSR initiatives and retail selection
(SAGE Publications, 2021-10-28)The purpose of this study is to bring more clarity to the complex discussion of religiosity and its effects on consumer attitudes toward corporate social responsibility (CSR) initiatives and socially responsible shopping. ... -
Sales complexity and value appropriation: a taxonomy of sales situations
(Emerald Publishing Limited, 2021-12-27)Purpose – The increasingly complex business-to-business (B2B) sales process necessitates that sales managers strike the right balance between appropriate resource allocation, while also maintaining the profitability of the ... -
Price reactions to a rival’s market exit: evidence from the U.S. airline industry
(Routledge, 2022-02-04)While antecedents of a rival’s exit have been extensively investigated, how a rival’s exit affects the market has been barely examined. Drawing on the contestable market theory, and utilizing a rich dataset of market exits ... -
How incumbents’ response strategy impacts rivals’ market exit timing?
(Elsevier, 2022-04-01)Prior research illustrates that incumbent firms commonly react to a rival’s market entry by adjusting their marketing mix elements. Incumbents either adjust only one element – adopting a “focused” strategy – or adjust ...