Browsing FREDS Research Publications by Author "Benbasat, Izak"

Now showing items 1-3 of 3

The effects of service and consumer product knowledge on online customer loyalty

Xu, David Jingjun; Benbasat, Izak; Cenfetelli, Ronald T. (Association for Information Systems, 2011)

Customer loyalty is a key driver of financial performance for online firms. The effect of service quality on customer loyalty has been well established. Yet, there is a paucity of research that has studied the cost of ...
The influences of online service technologies and task complexity on efficiency and personalization

Xu, David Jingjun; Benbasat, Izak; Cenfetelli, Ronald T. (INFORMS, 2014-06)

Online retailers are increasingly providing service technologies, such as technology-based and human-based services, to assist customers with their shopping. Despite the prevalence of these service technologies and the ...
The nature and consequences of trade-off transparency in the context of recommendation agents

Xu, David Jingjun; Benbasat, Izak; Cenfetelli, Ronald T. (Society for Information Management and The Management Information Systems Research Center, 2014-06)

That recommendation agents (RAs) can substantially improve consumers' decision making is well understood. Far less understood is the influence of specific design attributes of the RA interface on decision making and other ...