Browsing FREDS Research Publications by Title
Now showing items 38-40 of 40
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Understanding post-adoption IS usage stages: an empirical assessment of self-service information systems
(Blackwell, 2013-05)Organisations have invested in self-service information systems (IS) to provide a direct interface for service delivery. Enriching the usage of these systems can provide organisations with immense benefits. However, ... -
Using the End-User Computing Satisfaction (EUCS) instrument to measure satisfaction with a Web site
(Wiley, 2005-05)The purpose of this study is to revise and revalidate the End-User Computing Satisfaction (EUCS) instrument to measure satisfaction with a Web site from a usability perspective. This study is especially important given the ... -
The value of investment banking relationships: Evidence from the collapse of Lehman brothers
(John Wiley and Sons, 2012-02)We examine the long-standing question of whether firms derive value from investment bank relationships by studying how the Lehman collapse affected industrial firms that received underwriting, advisory, analyst, and ...