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    • Space and place: a study of a specialized service desk 

      Bankston, Sarah; German, Elizabeth; Hebert, Shelby; Laddusaw, Sierra; Watts, John; Weare, William H., Jr. (Emerald Group Holdings Ltd., 2022-02-10)
      Purpose: This study examines the activities of a specialized service desk and provides guidance on conducting an analysis of the activities. The authors wanted to know what is essential in terms of expertise, staffing, ...