Browsing William H. Weare, Jr by Subject "Academic libraries"

Now showing items 1-5 of 5

    • Exploring service philosophy statements using qualitative content analysis 

      Moffett, Paul; Weare, William H., Jr. (Qualitative and Quantitative Methods in Libraries (QQML), 2020-11-26)
      This paper will describe a study in which we examined service philosophy statements at a diverse group of North American academic libraries. We used qualitative content analysis to examine their form and content to identify ...

    • Focus group research in the academic library: An overview of the methodology 

      Weare, William H., Jr. (Qualitative and Quantitative Methods in Libraries (QQML), 2012-09-20)
      Through the use of focus groups, academic librarians can discover what students really think, feel, need, and want. Equipped with this knowledge, librarians will be better positioned to design and deliver effective programs, ...

    • Qualitative content analysis: A reflection 

      Moffett, Paul; Weare, William H., Jr. (ACRL, 2020-10-13)
      Like many public services librarians, we spend much of our time focused on improving service quality. We think of excellent service quality as meeting or exceeding customer expectations consistently over time. One approach ...

    • Service philosophy statements in academic libraries: A qualitative content analysis 

      Moffett, Paul; Weare, William H., Jr. (Routledge, 2018)
      Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can --and should -- expect from the ...

    • Space and place: a study of a specialized service desk 

      Bankston, Sarah; German, Elizabeth; Hebert, Shelby; Laddusaw, Sierra; Watts, John; Weare, William H., Jr. (Emerald Group Holdings Ltd., 2022-02-10)
      Purpose: This study examines the activities of a specialized service desk and provides guidance on conducting an analysis of the activities. The authors wanted to know what is essential in terms of expertise, staffing, ...