Browsing IEMS: International Conference on Industry, Engineering, and Management Systems by Subject "User experience"

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    • A usability study of airline booking platforms 

      Nakushian, Andrew J. (Industry, Engineering & Conference Management Systems Conference, 2020-03)
      The purpose of this study was to assess and compare the usability of booking airline flights on an airline's mobile app and on the same airline's website. The method of this study was a usability test where participants ...