Browsing ISME Theses and Dissertations by Author "Weheba, Gamal"
Now showing items 21-21 of 21
Techniques for analyzing customer feedback Begun, Syeda Sayeedunissa (Wichita State University, 2011-05)Surveys are an effective way of collecting customer feedback. Open-ended survey questions capture important dimensions of the respondent’s experience. The purpose of this study was to compare the critical incident technique ...