The satisfaction of industrial workers as predictors of production, turnover, and absenteeism

Abstract

Results of a large scale reinvestigation of relationships between measures of worker satisfaction and measures of job performance are reported. The study involves a sample of approximately 4000 employees in both production and nonproduction departments of a large aerospace firm. Relationships between a multifactor model of worker satisfaction and both actual and surrogate performance measures, such as absenteeism and turnover, are examined. Results suggest complex relationships between factors in the satisfaction model and the actual as well as the surrogate performance measures.