Now showing items 21-40 of 53

    • Airline Quality Rating 2009 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2009-04-01)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline ...
    • Airline Quality Rating 2010 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2010-04-01)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
    • Airline Quality Rating 2011 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2011-04-01)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
    • A quarter of a century: reflections of the first 25 years of the Journal of Services Marketing 

      Martin, Charles L. (EMERALD GROUP PUBLISHING LIMITED, 2012)
      Purpose - This "viewpoint" article aims to chronicle the history and evolution of the Journal of Services Marketing from 1987 through 2011, from the vantage point of Professor Charles L. Martin, who served on the journal's ...
    • Airline Quality Rating 2012 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2012-04-01)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
    • Clean indoor air: public demand for smoking bans 

      Claycomb, Cindy; Headley, Dean E. (EMERALD GROUP PUBLISHING LIMITED, 2013)
      Purpose - Public smoking bans are becoming more prevalent, but not without controversy. Consumer attitudes about the effectiveness of service provider imposed smoking/nonsmoking separation have changed. Arguments against ...
    • Airline Quality Rating 2013 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2013-04-01)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
    • An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators of High-Consequence Industry Performance 

      Bowen, Brent D.; Bowen, Erin E.; Headley, Dean E.; Küçükönal, Hatice; Wildt, Clay T. (Elsevier, 2013-04-03)
      Leadership effectiveness in high-consequence industries has more than a bottom-line fiscal impact; it is linked to critical issues of human safety. Performance, productivity and overall quality of service have to be managed ...
    • Airline Quality Rating 2014 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2014-04-01)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
    • Airline Quality Rating 2015: The 25th year reporting airline performance 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2015-04-01)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
    • Retrospective: compatibility management: customer-to-customer relationships in service environments 

      Martin, Charles L. (Emerald Group Publishing Limited, 2016)
      Purpose - This paper aims to revisit Martin and Pranter's (1989) Journal of Services Marketing article, "Compatibility Management [...]", and by doing so, heighten service scholars' and practitioners' awareness of the ...
    • Airline Quality Rating 2016: The 26th year reporting airline performance 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2016-04)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
    • Airline Quality Rating 2017: The 27th year reporting airline performance  

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2017-04)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
    • Consumption or prosumption? A question of resources 

      Nagel, Duane M.; Cronin, J. Joseph, Jr.; Utecht, Richard L. (Emerald Publishing Limited, 2018)
      Purpose Despite the recent growth of the do-it-yourself market, very little is known as to how or why individuals actually choose to engage in prosumption behavior. The purpose of this study is to specifically examine the ...
    • Airline Quality Rating 2018: The 28th year reporting airline performance  

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2018-04-09)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
    • The salesperson wellness lifestyle, coping with stress and the reduction of turnover 

      Kraft, Frederic B.; Maity, Devdeep; Porter, Stephen S. (Emerald Publishing, 2019-03-04)
      Purpose It is well known that job stress is major cause of salesperson job dissatisfaction and turnover. Salespeople require the resources to cope adequately with a multitude of job stressors, and the purpose of this study ...
    • Airline Quality Rating 2019: The 29th year reporting airline performance  

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2019-04-04)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
    • The impact of implicit self-theories and loss salience on financial risk 

      Montford, William J.; Leary, R. Bret; Nagel, Duane M. (Elsevier, 2019-06)
      The current research explores the influence of implicit self-theories on decisions involving financial risk. Building from research on self-signaling, we explore how loss salience impacts the relationship between an ...
    • Consumer reactions to price discounts across online shopping experiences 

      Sheehan, Daniel; Hardesty, David M.; Ziegler, Alexandre H.; Chen, Haipeng (Allan) (Elsevier, 2019-11)
      Consumers generally encounter a multitude of price discounts during a single visit to a retailers’ website, yet past research has predominantly examined price discounts in a singular manner. We examine how the influence ...
    • The Austrian view and value co-creation process in solution-oriented firms: A seven stage, “solution prototyping” framework 

      Plouffe, Christopher R.; Nagel, Duane M.; Bonney, Leff; Hochstein, Bryan W.; Salas, Jim (Taylor & Francis, 2019-12-18)
      We develop a conceptual framework that examines the behavior of the solutions-oriented-firm from initial solutions generation, through the “sale” and delivery to an initial customer, and its potential dissemination to the ...