Now showing items 35-53 of 53

    • Clean indoor air: public demand for smoking bans 

      Claycomb, Cindy; Headley, Dean E. (EMERALD GROUP PUBLISHING LIMITED, 2013)
      Purpose - Public smoking bans are becoming more prevalent, but not without controversy. Consumer attitudes about the effectiveness of service provider imposed smoking/nonsmoking separation have changed. Arguments against ...
    • Consumer reactions to price discounts across online shopping experiences 

      Sheehan, Daniel; Hardesty, David M.; Ziegler, Alexandre H.; Chen, Haipeng (Allan) (Elsevier, 2019-11)
      Consumers generally encounter a multitude of price discounts during a single visit to a retailers’ website, yet past research has predominantly examined price discounts in a singular manner. We examine how the influence ...
    • Consumption or prosumption? A question of resources 

      Nagel, Duane M.; Cronin, J. Joseph, Jr.; Utecht, Richard L. (Emerald Publishing Limited, 2018)
      Purpose Despite the recent growth of the do-it-yourself market, very little is known as to how or why individuals actually choose to engage in prosumption behavior. The purpose of this study is to specifically examine the ...
    • How incumbents’ response strategy impacts rivals’ market exit timing? 

      Aghaie, Sina; Javadina, Amir; Mirahmad, Hooman; Janani, Saeed (Elsevier, 2022-04-01)
      Prior research illustrates that incumbent firms commonly react to a rival’s market entry by adjusting their marketing mix elements. Incumbents either adjust only one element – adopting a “focused” strategy – or adjust ...
    • Identifying the health conscious consumer 

      Kraft, Frederic B.; Goodell, PW. (Center for Management Development, John A. Walker College of Business, 1993)
      Individuals who lead a "wellness-oriented" lifestyle are concerned with nutrition, fitness, stress, and their environment. They accept responsibility for their health and are excellent customers for health-related products ...
    • The impact of implicit self-theories and loss salience on financial risk 

      Montford, William J.; Leary, R. Bret; Nagel, Duane M. (Elsevier, 2019-06)
      The current research explores the influence of implicit self-theories on decisions involving financial risk. Building from research on self-signaling, we explore how loss salience impacts the relationship between an ...
    • Incumbent defense strategies and new entrants market exit: the moderating role of relational market-based assets 

      Aghaie, Sina; Kamran-Disfani, Omid; Javadinia, Amir; Farhang, Maryam; Bhattarai, Ashok (Emerald Group Holdings Ltd., 2022-05-24)
      Purpose: The purpose of this study is to empirically investigate the impact of incumbents’ defensive strategies, specifically price-cut and capacity expansion, on new entrants’ (NEs) exit decisions and examine the moderating ...
    • An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators of High-Consequence Industry Performance 

      Bowen, Brent D.; Bowen, Erin E.; Headley, Dean E.; Küçükönal, Hatice; Wildt, Clay T. (Elsevier, 2013-04-03)
      Leadership effectiveness in high-consequence industries has more than a bottom-line fiscal impact; it is linked to critical issues of human safety. Performance, productivity and overall quality of service have to be managed ...
    • Measuring service quality and its relationship to future consumer behavior 

      Headley, Dean E.; Miller, Stephen J. (Center for Management Development, John A. Walker College of Business, 1993)
      The authors adapt the SERVQUAL scale for medical care services and examine it for reliability, dimensionality, and validity in a primary care clinic setting. In addition, they explore the possibility of a link between ...
    • Price reactions to a rival’s market exit: evidence from the U.S. airline industry 

      Aghaie, Sina; Javadinia, Amir; Cockrell, Seth (Routledge, 2022-02-04)
      While antecedents of a rival’s exit have been extensively investigated, how a rival’s exit affects the market has been barely examined. Drawing on the contestable market theory, and utilizing a rich dataset of market exits ...
    • Proactive value co-creation via structural ambidexterity: Customer success management and the modularization of frontline roles 

      Hochstein, Bryan W.; Chaker, Nawar N.; Rangarajan, Deva; Nagel, Duane M.; Hartmann, Nathaniel N. (SAGE Publications, 2021-03-03)
      An increasing number of business-to-business (B2B) service firms have transitioned to recurring revenue-based solutions. These subscription B2B solutions are becoming increasingly common, yet offer challenges for long-term ...
    • Purchaser perceptions of early phase supplier relationships: The role of similarity and likeability 

      Nagel, Duane M.; Giunipero, Larry C.; Jung, Hyeyoon; Salas, Jim; Hochstein, Bryan W. (Elsevier, 2021-05)
      Saliva can be used for health monitoring with non-invasive wearable systems. Such devices, including electrochemical sensors, may provide a safe, fast, and cost-efficient way of detecting target ions. Although salivary ...
    • A quarter of a century: reflections of the first 25 years of the Journal of Services Marketing 

      Martin, Charles L. (EMERALD GROUP PUBLISHING LIMITED, 2012)
      Purpose - This "viewpoint" article aims to chronicle the history and evolution of the Journal of Services Marketing from 1987 through 2011, from the vantage point of Professor Charles L. Martin, who served on the journal's ...
    • Retrospective: compatibility management: customer-to-customer relationships in service environments 

      Martin, Charles L. (Emerald Group Publishing Limited, 2016)
      Purpose - This paper aims to revisit Martin and Pranter's (1989) Journal of Services Marketing article, "Compatibility Management [...]", and by doing so, heighten service scholars' and practitioners' awareness of the ...
    • Sales complexity and value appropriation: a taxonomy of sales situations 

      Rangarajan, Deva; Hochstein, Bryan W.; Nagel, Duane M.; Lyngdoh, Teidorlang (Emerald Publishing Limited, 2021-12-27)
      Purpose – The increasingly complex business-to-business (B2B) sales process necessitates that sales managers strike the right balance between appropriate resource allocation, while also maintaining the profitability of the ...
    • The salesperson wellness lifestyle, coping with stress and the reduction of turnover 

      Kraft, Frederic B.; Maity, Devdeep; Porter, Stephen S. (Emerald Publishing, 2019-03-04)
      Purpose It is well known that job stress is major cause of salesperson job dissatisfaction and turnover. Salespeople require the resources to cope adequately with a multitude of job stressors, and the purpose of this study ...
    • Signaling authenticity for frontlineservice employees 

      Matthews, A. Lynn; Eilert, Meike (EMERALD GROUP PUBLISHING LIMITED, 2021-07-29)
      Purpose: Authenticity is a complex character that is valued in service contexts. Frontline service employees (FSEs), as both brand representatives and individuals who interact with clients, can signal their authenticity ...
    • The nature of vicarious embarrassment 

      Ziegler, Alexander H.; Allen, Alexis M.; Peloza, John; Norris, J. Ian (Elsevier, 2022-08-31)
      Extant literature suggests that a consumer who purchases a sensitive product will experience embarrassment if others, real or imagined, witness the purchase. However, the parallel embarrassment experienced by observers is ...
    • When and how frontline service employee authenticity influences purchase intentions 

      Matthews, A. Lynn; Eilert, Meike; Carlson, Les A.; Gentry, James W. (Elsevier, 2020-06)
      In this manuscript, we investigate the central role of perceived frontline service employee (FSE) authenticity and the process by which it impacts purchase intentions, taking into account the represented brand's authenticity. ...