Browsing Marketing & Entrepreneurship by Author "Headley, Dean E."

Now showing items 21-35 of 35

    • Airline Quality Rating 2011 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2011-04-01)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...

    • Airline Quality Rating 2012 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2012-04-01)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...

    • Airline Quality Rating 2013 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2013-04-01)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...

    • Airline Quality Rating 2014 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2014-04-01)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...

    • Airline Quality Rating 2015: The 25th year reporting airline performance 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2015-04-01)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...

    • Airline Quality Rating 2016: The 26th year reporting airline performance 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2016-04)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...

    • Airline Quality Rating 2017: The 27th year reporting airline performance  

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2017-04)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...

    • Airline Quality Rating 2018: The 28th year reporting airline performance  

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2018-04-09)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...

    • Airline Quality Rating 2019: The 29th year reporting airline performance  

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2019-04-04)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...

    • Airline Quality Rating 2020: The 30th year reporting airline performance 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2020-05-04)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...

    • Airline Quality Rating 2021: The 31th year reporting airline performance 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2021-05)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...

    • Airline Quality Rating 2022: The 32nd year reporting airline performance 

      Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2022-05)
      The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...

    • Clean indoor air: public demand for smoking bans 

      Claycomb, Cindy; Headley, Dean E. (EMERALD GROUP PUBLISHING LIMITED, 2013)
      Purpose - Public smoking bans are becoming more prevalent, but not without controversy. Consumer attitudes about the effectiveness of service provider imposed smoking/nonsmoking separation have changed. Arguments against ...

    • An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators of High-Consequence Industry Performance 

      Bowen, Brent D.; Bowen, Erin E.; Headley, Dean E.; Küçükönal, Hatice; Wildt, Clay T. (Elsevier, 2013-04-03)
      Leadership effectiveness in high-consequence industries has more than a bottom-line fiscal impact; it is linked to critical issues of human safety. Performance, productivity and overall quality of service have to be managed ...

    • Measuring service quality and its relationship to future consumer behavior 

      Headley, Dean E.; Miller, Stephen J. (Center for Management Development, John A. Walker College of Business, 1993)
      The authors adapt the SERVQUAL scale for medical care services and examine it for reliability, dimensionality, and validity in a primary care clinic setting. In addition, they explore the possibility of a link between ...