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  • Airline Quality Rating 2021: The 31th year reporting airline performance 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2021-05)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Proactive value co-creation via structural ambidexterity: Customer success management and the modularization of frontline roles 

    Hochstein, Bryan W.; Chaker, Nawar N.; Rangarajan, Deva; Nagel, Duane M.; Hartmann, Nathaniel N. (SAGE Publications, 2021-03-03)
    An increasing number of business-to-business (B2B) service firms have transitioned to recurring revenue-based solutions. These subscription B2B solutions are becoming increasingly common, yet offer challenges for long-term ...
  • Purchaser perceptions of early phase supplier relationships: The role of similarity and likeability 

    Nagel, Duane M.; Giunipero, Larry C.; Jung, Hyeyoon; Salas, Jim; Hochstein, Bryan W. (Elsevier, 2021-05)
    Saliva can be used for health monitoring with non-invasive wearable systems. Such devices, including electrochemical sensors, may provide a safe, fast, and cost-efficient way of detecting target ions. Although salivary ...
  • Airline Quality Rating 2020: The 30th year reporting airline performance 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2020-05-04)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • When and how frontline service employee authenticity influences purchase intentions 

    Matthews, A. Lynn; Eilert, Meike; Carlson, Les A.; Gentry, James W. (Elsevier, 2020-06)
    In this manuscript, we investigate the central role of perceived frontline service employee (FSE) authenticity and the process by which it impacts purchase intentions, taking into account the represented brand's authenticity. ...
  • The Austrian view and value co-creation process in solution-oriented firms: A seven stage, “solution prototyping” framework 

    Plouffe, Christopher R.; Nagel, Duane M.; Bonney, Leff; Hochstein, Bryan W.; Salas, Jim (Taylor & Francis, 2019-12-18)
    We develop a conceptual framework that examines the behavior of the solutions-oriented-firm from initial solutions generation, through the “sale” and delivery to an initial customer, and its potential dissemination to the ...
  • Airline Quality Rating 2019: The 29th year reporting airline performance  

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2019-04-04)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 2018: The 28th year reporting airline performance  

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2018-04-09)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Consumer reactions to price discounts across online shopping experiences 

    Sheehan, Daniel; Hardesty, David M.; Ziegler, Alexandre H.; Chen, Haipeng (Allan) (Elsevier, 2019-11)
    Consumers generally encounter a multitude of price discounts during a single visit to a retailers’ website, yet past research has predominantly examined price discounts in a singular manner. We examine how the influence ...
  • The salesperson wellness lifestyle, coping with stress and the reduction of turnover 

    Kraft, Frederic B.; Maity, Devdeep; Porter, Stephen S. (Emerald Publishing, 2019-03-04)
    Purpose It is well known that job stress is major cause of salesperson job dissatisfaction and turnover. Salespeople require the resources to cope adequately with a multitude of job stressors, and the purpose of this study ...
  • The impact of implicit self-theories and loss salience on financial risk 

    Montford, William J.; Leary, R. Bret; Nagel, Duane M. (Elsevier, 2019-06)
    The current research explores the influence of implicit self-theories on decisions involving financial risk. Building from research on self-signaling, we explore how loss salience impacts the relationship between an ...
  • Consumption or prosumption? A question of resources 

    Nagel, Duane M.; Cronin, J. Joseph, Jr.; Utecht, Richard L. (Emerald Publishing Limited, 2018)
    Purpose Despite the recent growth of the do-it-yourself market, very little is known as to how or why individuals actually choose to engage in prosumption behavior. The purpose of this study is to specifically examine the ...
  • Airline Quality Rating 2017: The 27th year reporting airline performance  

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2017-04)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Retrospective: compatibility management: customer-to-customer relationships in service environments 

    Martin, Charles L. (Emerald Group Publishing Limited, 2016)
    Purpose - This paper aims to revisit Martin and Pranter's (1989) Journal of Services Marketing article, "Compatibility Management [...]", and by doing so, heighten service scholars' and practitioners' awareness of the ...
  • Airline Quality Rating 2016: The 26th year reporting airline performance 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2016-04)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 2014 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2014-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 2015: The 25th year reporting airline performance 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2015-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 2007 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2007-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline ...
  • Airline Quality Rating 2010 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2010-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 2011 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2011-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...

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