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dc.contributor.authorBowen, Brent D.
dc.contributor.authorHeadley, Dean E.
dc.date.accessioned2015-04-24T15:10:15Z
dc.date.available2015-04-24T15:10:15Z
dc.date.issued2004-04-01
dc.identifier.citationBowen, Brent D. and Dean E. Headley. Airline Quality Rating 2004. Wichita State University, 2004.
dc.identifier.otheraqr2004
dc.identifier.urihttp://hdl.handle.net/10057/11228
dc.descriptionIncludes research data (charts and tables.)
dc.description.abstractThe Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2004, reflects monthly Airline Quality Rating scores for 2003. AQR scores for the calendar year 2003 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers.
dc.description.abstractThe Airline Quality Rating 2004 is a summary of month-by-month quality ratings for U.S. airlines that have at least 1% of domestic passenger volume during 2003. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines' comparative performance for the calendar year of 2003 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2003, and industry results. Also, comparative Airline Quality Rating data for 2002 are included, where available, to provide historical perspective regarding performance quality in the industry.
dc.format.extent59 p.
dc.languageen_US
dc.publisherWichita State University
dc.subjectAirlines--Quality control
dc.subjectAirlines--Rating of
dc.subjectQuality assurance
dc.subjectConsumer satisfaction
dc.titleAirline Quality Rating 2004
dc.typeResearch report
dc.rights.holderCopyright by the Authors, 2004


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