Airline Quality Rating Series

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The national Airline Quality Rating is the premier statistical study of major airline performance in the United States.

The AQR is conducted jointly by Dr. Dean Headley, professor at the Dept, of Marketing & Entrepreneurship, Wichita State University and Dr. Brent Bowen, Dean of the College of Aviation at Embry-Riddle Aeronautical University in Prescott, Ariz.

More details about this research study can be found at the AQR website.

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Recent Submissions

Now showing 1 - 5 of 33
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    Airline Quality Rating 2023: The 33nd year reporting airline performance
    (Wichita State University, 2023-05) Bowen, Brent D.; Headley, Dean E.
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current reporting, the Airline Quality Rating 2023, reflects monthly Airline Quality Rating scores for calendar year 2022. AQR scores for 2022 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers over the calendar year of 2022. The Airline Quality Rating 2023 is a summary of data for U.S. airlines that are required to report performance by virtue of having at least 0.05% of domestic scheduled-service passenger revenue during 2022. Using the Airline Quality Rating system of weighted averages and performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, the AQR reports airlines' comparative performance for the calendar year of 2022. This report contains a summary of the AQR methodology and data that tracks comparative performance quality for domestic airline operations for the 12-month period of 2022 and the industry. Also, comparative Airline Quality Rating data for 2021 are included, where available, to provide historical perspective regarding performance quality in the industry.
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    Airline Quality Rating 2022: The 32nd year reporting airline performance
    (Wichita State University, 2022-05) Bowen, Brent D.; Headley, Dean E.
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2022, reflects monthly Airline Quality Rating scores for calendar year 2021. AQR scores for 2022 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers over the calendar year of 2021. The Airline Quality Rating 2022 is a summary of month-by-month quality ratings for U.S. airlines that are required to report performance by virtue of having at least 0.05% of domestic scheduled-service passenger revenue during 2021. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, the AQR reports airlines’ comparative performance for the calendar year of 2021. This research monograph contains a summary of the AQR methodology and detailed data that track comparative performance quality for domestic airline operations for the 12-month period of 2021 and the industry. Also, comparative Airline Quality Rating data for 2020 are included, where available, to provide historical perspective regarding performance quality in the industry.
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    Airline Quality Rating 2021: The 31th year reporting airline performance
    (Wichita State University, 2021-05) Bowen, Brent D.; Headley, Dean E.
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2021, reflects monthly Airline Quality Rating scores for calendar year 2020. AQR scores for 2021 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers over the calendar year of 2020. The Airline Quality Rating 2021 is a summary of month-by-month quality ratings for U.S. airlines that are required to report performance by virtue of having at least 0.05% of domestic scheduled-service passenger revenue during 2020. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, the AQR reports airlines’ comparative performance for the calendar year of 2020. This research monograph contains a summary of the AQR methodology and detailed data that track comparative performance quality for domestic airline operations for the 12-month period of 2020 and the industry. Also, comparative Airline Quality Rating data for 2019 are included, where available, to provide historical perspective regarding performance quality in the industry.
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    Airline Quality Rating 2020: The 30th year reporting airline performance
    (Wichita State University, 2020-05-04) Bowen, Brent D.; Headley, Dean E.
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2020, reflects monthly Airline Quality Rating scores for calendar year 2019. AQR scores for 2020 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers over the calendar year of 2019. The Airline Quality Rating 2020 is a summary of month-by-month quality ratings for U.S. airlines that are required to report performance by virtue of having at least 0.05% of domestic scheduled-service passenger revenue during 2019. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines’ comparative performance for the calendar year of 2019 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2019, and industry results. Also, comparative Airline Quality Rating data for 2018 are included, where available, to provide historical perspective regarding performance quality in the industry.
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    Airline Quality Rating 2019: The 29th year reporting airline performance 
    (Wichita State University, 2019-04-04) Bowen, Brent D.; Headley, Dean E.
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2019, reflects monthly Airline Quality Rating scores for calendar year 2018. AQR scores for 2019 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers over the calendar year of 2018. The Airline Quality Rating 2019 is a summary of month-by-month quality ratings for U.S. airlines that are required to report performance by virtue of having at least 0.05% of domestic scheduled-service passenger revenue during 2018. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines’ comparative performance for the calendar year of 2018 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2018, and industry results. Also, comparative Airline Quality Rating data for 2017 are included, where available, to provide historical perspective regarding performance quality in the industry.