Above and beyond standardization: The role of communication and teamwork in patient handoffs
Palmer, Evan M.
Keebler, Joseph R.
Lazzara, Elizabeth H.
Chan, Y. Raymond
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Fouquet, S., Palmer, E., Keebler, J., Lazzara, E., Chan, Y.R., & Riss, R. 2014. Above and beyond standardization: the role of communication and teamwork in patient handoffs. -- In Proceedings: 10th Annual Symposium on Graduate Research and Scholarly Projects. Wichita, KS: Wichita State University, p. 21
Patient handoffs are the transition of patient care from one provider or group of providers to the next (Joint Commission, 2005). Handoffs are important, information rich communication events that are essential for maintaining patient safety (Institute of Medicine, 2000). We sought to understand the role of handoff communication for providers not using a standardized handoff protocol by conducting interviews using semi- structured and 'think aloud' protocols with 13 clinicians at a large Midwestern pediatric hospital. We identified several interesting themes in the interviews beyond factual handoff content, including the role of expertise, experience and individual style on how handoffs are conducted.
Presented to the 10th Annual Symposium on Graduate Research and Scholarly Projects (GRASP) held at the Heskett Center, Wichita State University, April 25, 2014.
Research completed at the Department of Psychology, College of Liberal Arts and Sciences