Business: Recent submissions
Now showing items 1-20 of 308
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Customer success management, customer health, and retention in B2B industries
(Elsevier B.V., 2023-09)Customer Success (CS) Management is an emerging B2B marketing strategy. The task of CS management is to increase customer retention through dedicated and ongoing proactive attention to improving the value customers realize ... -
Sympathy or shock: How transgression diagnosticity impacts consumer perceptions and intentions regarding person-brands
(Emerald Publishing, 2023-10)Purpose: Moral transgressions committed by person-brands can negatively impact consumers through the transgression's diagnosticity (severity, centrality and consistency). This paper aims to test how a transgression's ... -
How do embarrassing service disruptions impact bystanders' word-of-mouth, complaining, and avoidance? The moderating role of self-construal
(John Wiley and Sons Ltd, 2023-10)In public settings such as retail, an embarrassed consumer may be witnessed by others. Thus, vicarious embarrassment may be even more ubiquitous than embarrassment itself. However, the impact of observers' individual ... -
Reinvigorating engineered noise controls: A systems approach
(Nofer Institute of Occupational Medicine, 2023-09)Objectives: Hearing loss is a major worldwide health issue affecting an estimated 1.5 billion people. Causes of hearing loss include genetics, chemicals, medications, lifestyle habits such as smoking, and noise. Noise is ... -
Credible vs. deceptive threat of market entry: Empirical evidence from the US airline industry
(Elsevier Inc., 2023-11)Defending a competitive position in established markets when faced with new entrants is a fundamental element of competitive business-to-business dynamics. Earlier studies showcase that the market entry threats posed by ... -
Influence of Media Capabilities on Trust in the Sharing Economy
(Routledge, 2023-08)Media capabilities influence consumers' trust in online exchanges. However, in the sharing economy, where consumers interact with service providers through a platform, conventional models of trust must be revisited. Our ... -
The innovation paradox of global work: Does cultural tightness shape or constrain innovative behaviour?
(Wiley, 2023-08)Drawing on role identity, dynamic constructivism and the norm-based model of cultural tightness, we examine the innovation paradox of whether and how congruence of home and host culture in tandem with creative role identity ... -
Economic policy uncertainty and heterogeneous institutional investor horizons
(Springer, 2023-08)Existing literature has extensively discussed the impact of economic policy uncertainty (EPU) on firm-related activities, but there is sparse evidence of its impact on the behavior of institutional investors. Using quarterly ... -
Drivers of adopting blockchain technology: An empirical study
(Wichita State University, 2023-07)With the invention of Bitcoin in 2008 Blockchain came into the limelight. Since then, it has evolved over the decade and is the greatest technology today for secure information sharing. Although a variety of problems can ... -
(Re)conceptualizing technological breakthrough innovation: A systematic review of the literature and proposed framework
(Elsevier Inc., 2023-09)The importance of breakthrough innovation as a source of organizational value creation has attracted considerable interest among scholars and practitioners alike. Despite the prevalent use of the term breakthrough, we still ... -
The effect of fiscal decentralization on municipal fiscal condition: An empirical study of large American cities
(SAGE Publications Inc., 2023-06-29)Local governments' ability to sustain a healthy fiscal structure and meet service obligations is critical in avoiding financial hardship. This study empirically tests the effects of intrastate fiscal decentralization on ... -
The curvilinear role of trust in marketing systems: Analysis of a moderated-mediation model with hierarchical linear modeling
(SAGE Publications Inc, 2023-05-10)Trust has long been recognized as an important component of marketing systems. However, while macromarketing researchers argue that a lack of trust in business can impact other components of marketing systems, very few ... -
Airline Quality Rating 2023: The 33nd year reporting airline performance
(Wichita State University, 2023-05)The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current reporting, the Airline Quality ... -
The home price-income relationship for US states
(Routledge, 2023-05-07)There are conflicting theories on whether house prices and income should share a long-run relationship. Empirical work on the topic has yielded mixed results. Most previous studies have investigated whether the house ... -
Housing and the changing impact of monetary policy
(Elsevier Ltd, 2023-07-01)Housing is the leading indicator of the business cycle. The impact of monetary policy on housing has thus unsurprisingly been the subject of numerous studies. Some have also investigated whether the impact of monetary ... -
The effect of increases in board independence on financial reporting quality
(Emerald Publishing, 2023-04-25)Purpose: This paper aims to examine the relation between SEC regulations centered on board of director independence and financial reporting quality and investigates the different routes to board independence. Design/meth ... -
Is the "smoke-filled room" necessary? An experimental study of the effect of communication networks on collusion
(John Wiley & Sons, Ltd, 2023-03-03)We investigate how well firms can collude with partial communication in relation to full communication. We find that firms vary their communication strategies with network structures. In the networks that have either an ... -
The story and the storyteller: Strategic storytelling that gets human attention for entrepreneurs
(Elsevier Inc., 2023-02-11)As a captivating way to engage, inform, and persuade one's audiences, storytelling can serve as a strategic skill in an entrepreneur's arsenal. Although entrepreneurs often use storytelling to mobilize financial resources ... -
Can you see me lying? Investigating the role of deception on gaze behavior
(Elsevier, 2023-06-01)Throughout the early part of this century, and especially during the peak of the global pandemic of 2020, the world has come to rely increasingly on computer-mediated communication (CMC). The study of computer-based media ... -
The effects of government spending on consumption and the real exchange rate: a comparison between developed and developing countries
(Emerald Publishing Limited, 2023-02-13)Purpose – The degree of development and the way to identify a fiscal shock matter in evaluating the effects of the fiscal policy. This paper contributes to the debate on the effects of a fiscal expansion on private consumption ...