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Improving post-sale support and customer satisfaction with additive manufacturing
Guan, Qiushuang Al Turk, Abdelhakim A.
Guan, Qiushuang
Al Turk, Abdelhakim A.
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Issue Date
2025-03-07
Type
Conference paper
Genre
Keywords
3D printing,Additive manufacturing,Spare parts,Supply chain,Customer satisfaction
Subjects (LCSH)
Citation
Guan, Q., & Al Turk, A. A. (2025). Improving post-sale support and customer satisfaction with additive manufacturing. In Proceedings of the 31st International Conference on Industry, Engineering and Management Systems (IEMS), 31, 42-54. https://doi.org/10.62704/10057/31309
Abstract
This study investigates the potential of additive manufacturing (AM) to transform post sale services by enabling on-demand spare parts production, thereby reducing repair lead times and inventory costs. The research examines the inherent challenge of conventional manufacturing methods. It evaluates AM's potential to address these challenges while introducing new operational considerations. Qualitative case studies are incorporated to further illustrate the improvements in service quality and the challenges encountered during AM integration.
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Description
Published in SOAR: Shocker Open Access Repository by Wichita State University Libraries Technical Services, November 2025. 2025 IEMS Officers: Gamal Weheba (Conference Chair); Hesham Mahgoub (Program Chair); Dalia Mahgoub (Technical Director); Ed Sawan (Publications Editor); Wilfredo Moscoso (Proceedings Editor); Abdulaziz G. Abdulaziz (Associate Editor)
Publisher
Industry, Engineering & Management Systems Conference
Journal
Book Title
Series
Proceedings of the 2025 IEMS Conference, v.31
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Archival Collection
PubMed ID
ISSN
2690-3210 (print)
2690-3229 (online)
2690-3229 (online)