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Airline Quality Rating 2019: The 29th year reporting airline performance
Bowen, Brent D. Headley, Dean E.
Bowen, Brent D.
Headley, Dean E.
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Adobe PDF, 911.73 KB
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Issue Date
2019-04-04
Type
Research report
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Keywords
Airlines--Quality control,Airlines--Rating of,Quality assurance,Consumer satisfaction
Subjects (LCSH)
Citation
Bowen, Brent D. and Dean E. Headley. Airline Quality Rating 2019. Wichita State University, 2019.-- 43 p.
Abstract
The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an
objective method for assessing airline quality on combined multiple performance criteria.
This current report, the Airline Quality Rating 2019, reflects monthly Airline Quality Rating
scores for calendar year 2018. AQR scores for 2019 are based on 15 elements in four
major areas that focus on airline performance aspects important to air travel consumers over
the calendar year of 2018.
The Airline Quality Rating 2019 is a summary of month-by-month quality ratings for U.S.
airlines that are required to report performance by virtue of having at least 0.05% of
domestic scheduled-service passenger revenue during 2018. Using the Airline Quality
Rating system of weighted averages and monthly performance data in the areas of on-time
arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12
customer complaint categories, airlines’ comparative performance for the calendar year of
2018 is reported. This research monograph contains a brief summary of the AQR
methodology, detailed data and charts that track comparative quality for domestic airline
operations for the 12-month period of 2018, and industry results. Also, comparative Airline
Quality Rating data for 2017 are included, where available, to provide historical perspective
regarding performance quality in the industry.
Table of Contents
Description
Includes research data (charts and tables.)
Publisher
Wichita State University