Building a model of technology preference: The case of channel choices
Muthitcharoen, A.M. Palvia, P.C. Grover, Varun
Muthitcharoen, A.M.
Palvia, P.C.
Grover, Varun
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2011-02-23
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Article
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Keywords
Alternative Behaviors,Intention Theories,Online User Behavior,Preferential Choices,Structural Equation Model,Survey,Technology Acceptance Model
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Citation
Muthitcharoen, A., Palvia, P.C. and Grover, V. (2011), Building a Model of Technology Preference: The Case of Channel Choices. Decision Sciences, 42: 205-237. https://doi.org/10.1111/j.1540-5915.2010.00306.x
Abstract
Intention theories, such as the Theory of Reasoned Action, the Theory of Planned Behavior, and the Technology Acceptance Model (TAM), have been widely adopted to explain information system usage. These theories, however, do not explicitly consider the availability of alternative systems that users may have access to and may have a preference for. Recent calls for advancing knowledge in technology acceptance have included the examination of selection among competing channels and extending the investigation beyond adoption of a single technology. In this study, we provide a theoretical extension to the TAM by integrating preferential decision knowledge to its constructs. The concept of Attitude-Based Preference and Attribute-Based Preference are introduced to produce a new intention model, namely the Model of Technology Preference (MTP). MTP was validated in the context of alternative behaviors in adopting two service channels: one a technology-based online store and the other a traditional brick-and-mortar store. A sample of 320 responses was used to run a structural equation model. Empirical results show that MTP is a powerful predictor of alternative behaviors. Furthermore, in the context of service channel selection, incorporating preferential decision knowledge into intention models can be used to develop successful business strategies. © 2011 The Authors Decision Sciences Journal © 2011 Decision Sciences Institute.
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This is an open access article under the CC by license
Publisher
John Wiley & Sons
Journal
Decision Sciences
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15405915