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Simulation and analysis of workload considerations on dispatch strategies for emergency medical services
Ercolani, Jenna
Ercolani, Jenna
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Ercolani_2025.pdf
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2025-04-11
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Ercolani, J. 2025. Simulation and analysis of workload considerations on dispatch strategies for emergency medical services. -- In Proceedings: 21st Annual Symposium on Graduate Research and Scholarly Projects. Wichita, KS: Wichita State University
Abstract
Workload within Emergency Medical Services has been studied using different methods. However, few existing dispatching models within EMS consider workload in their decision-making frameworks, and no prior studies have evaluated multiple measures of workload as optimization criteria. This project used a Discrete Event Simulation model to study the impact of different dispatching strategies on response time and three different measures of workload. These workload measures include priority-stratified call volume, call response utilization, and overall utilization models. Using a year's worth of data, the simulation was created representing Sedgwick County. Preliminary results show response time and call volume per medic did not appear to differ significantly between the four dispatching strategies evaluated. This shows that implementing workload-based dispatching does not necessarily worsen operational performance measures, making it a feasible strategy to improve the experience of EMS providers at work.
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Presented to the 21st Annual Symposium on Graduate Research and Scholarly Projects (GRASP) held at the Rhatigan Student Center, Wichita State University, April 11, 2025.
Research completed in the Department of Industrial, Systems, and Manufacturing Engineering, College of Engineering.
Research completed in the Department of Industrial, Systems, and Manufacturing Engineering, College of Engineering.
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Wichita State University
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GRASP
v. 21
v. 21