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Predicting global satisfaction ratings of quality health care among trauma patients: Testing a structural equation model
Berg, Gina M.
Berg, Gina M.
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Dissertation
Adobe PDF, 3.73 MB
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2009-05
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Dissertation
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Abstract
Background:
Patient satisfaction has been debated as an indicator of quality hospital care. It is debated in the literature as to whether or not patients can accurately judge technical quality of healthcare services.
Purpose of the Study:
The purpose of the study was to determine if patients’ perceptions of interpersonal care are related to or influence patients’ perceptions of technical care.
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Thesis (Ph.D.)--Wichita State University, College of Liberal Arts and Sciences, Dept. of Psychology
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Wichita State University