Multilevel confirmatory factor analysis reveals two distinct human–automation trust constructs
Yamani, Yusuke Long, Shelby K. Braitman, A. L. Sato, Tetsuya Politowicz, Michael S. Chauncey, Eric T.
Yamani, Yusuke
Long, Shelby K.
Braitman, A. L.
Sato, Tetsuya
Politowicz, Michael S.
Chauncey, Eric T.
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Original Date
Digitization Date
Issue Date
2024-07-23
Type
Article
Genre
Keywords
Trust in automation,Trust scales,Human–automation interaction,Confirmatory factor analysis
Subjects (LCSH)
Citation
Yamani, Y., Long, S. K., Sato, T., Braitman, A. L., Politowicz, M. S., & Chancey, E. T. (2024). Multilevel Confirmatory Factor Analysis Reveals Two Distinct Human–Automation Trust Constructs. Human Factors, 67(2), 166-180. https://doi.org/10.1177/00187208241263774 (Original work published 2025)
Abstract
Objective
This work examined the relationship of the constructs measured by the trust scales developed by Chancey et al. (2017) and Jian et al. (2000) using a multilevel confirmatory factor analysis (CFA).
Background
Modern theories of automation trust have been proposed based on data collected using trust scales. Chancey et al. (2017) adapted Madsen and Gregor’s (2000) trust scale to align with Lee and See’s (2004) human–automation trust framework. In contrast, Jian et al. (2000) developed a scale empirically with trust and distrust as factors. However, it remains unclear whether these two scales measure the same construct.
Method
We analyzed data collected from previous experiments to investigate the relationship between the two trust scales using a multilevel CFA.
Results
Data provided evidence that Jian et al. (2000) and Chancey et al. (2017) automation trust scales are only weakly related. Trust and distrust are found to be distinct factors in Jian et al.’s (2000) scale, whereas performance, process, and purpose are distinct factors in Chancey et al.’s (2017) trust scale.
Conclusion
The analysis suggested that the two scales purporting to measure human–automation trust are only weakly related.
Application
Trust researchers and automation designers may consider using Chancey et al. (2017) and Jian et al. (2000) scales to capture different characteristics of human–automation trust.
Table of Contents
Description
Publisher
SAGE Publications
Journal
Human Factors
Book Title
Series
Digital Collection
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Archival Collection
PubMed ID
ISSN
0018-7208
1547-8181
1547-8181