Journal of Management and Engineering Integration, v.16 no.1

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    Journal of Management & Engineering Integration, v.16, no.1 (Summer)
    (Association for Industry, Engineering and Management Systems (AIEMS), 2023-06) Association for Industry, Engineering and Management Systems (AIEMS)
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    Service quality between tourism and pilgrimage: A literature review
    (Association for Industry, Engineering and Management Systems (AIEMS), 2023-06) Alshaibi, Majid; Bahaitham, Haitham; Elshennawy, Ahmad
    Service quality is a key success factor in rapidly developing markets that crucially acquire customer satisfaction and retention. In this study, a systematic literature review following the PRISMA review protocol addresses service quality approaches and models. Following the service quality model's conceptualization and dimensionality, the models' applications in the tourism industry, in general, have been covered while shedding light on their applications in the Hajj event, one of the world's largest annual massive gatherings in Saudi Arabia. The outcomes of this effort are aimed at developing a novel framework with standardized, relatively comprehensive dimensions that suit Hajj service clusters and assimilated stakeholders.
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    The US DOD budget: Can it be predicted?
    (Association for Industry, Engineering and Management Systems (AIEMS), 2023-06) Arbogast, Gordon W.; Jadav, Arpita
    The Department of Defense (DOD) is part of the United States Federal Government which oversees the U.S. Military. This Department is one of the largest and most complex organizations in the world. The DOD mission is to protect and defend the United States (US) and provide national security. To achieve this, the DOD requires a major portion of the federal budget. Each year, the DOD portion is based on a variety of political and economic factors. The results of this study are noteworthy. A regression model was derived that explained 82.14% of the variation in the target ratio of the federal budget with a significance level of 0.05. Four variables were identified and listed in order of greatest impact, as determined, by their standardized coefficients. These variables may have a significant relationship with DOD's budget. The four variables are: (a) House Majority Political Party, (b) Doomsday Clock Value, (c) US President's Political Party Affiliation, and (d) US Gross Domestic Product Growth Rate. If corporations and other agencies that deal with the DOD were to be able to accurately predict year-by-year DOD budget levels, this would give them a unique, competitive advantage. The strong presence of political factors in the results may be a key indicator for DOD businesses to consider in ensuring the balance of an appropriate level of politically motivated drivers within their corporate strategy models. Further recommendations focused primarily on the factors and, ultimately, the variables that should be selected for future studies. Variables need to be selected to allow for a greater number of observations to increase the likelihood of producing accurate study results.
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    Unhelpful and unaware of it: A dyadic analysis of online product reviews
    (Association for Industry, Engineering and Management Systems (AIEMS), 2023-06) Swain, Scott D.
    Much research focuses on identifying characteristics that predict whether consumer reviews are perceived as helpful. In contrast, little is known about whether review writers themselves know if their reviews will be helpful or whether they can be provided with effective writing prompts to improve the helpfulness of their reviews. Across two studies, the evidence suggests that while review writers are overconfident, their reviews are most helpful when their attentional focus during writing is on others (versus themselves) and when reviewing products characterized predominately by search (vs. experience) qualities.
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    U.S. wildlife strikes by phase of flight
    (Association for Industry, Engineering and Management Systems (AIEMS), 2023-06) Alhumaidi, Saleem Hassan S.; Alruwaili, Ibrahim Yousef N.; Wheeler, Brooke
    Aircraft collisions with birds and other wildlife are of increasing concern to the aviation industry. The U.S. Federal Aviation Administration (FAA) developed the National Wildlife Strike Database to better define the wildlife strike problem. The purpose of this study was to determine the difference in the annual wildlife strike reports by phase of flight in the United States of America from 2010 to 2019. The phases of flight were categorized as found in the FAA Wildlife Strike Database: take-off run, landing roll, departure, arrival, climb, descent, en route, local, taxi, parked, and approach. We excluded reports with an unknown phase of flight from the study. This information provides airports with an objective baseline to aid in the evaluation of wildlife risk mitigation programs. The analysis showed a significant difference in annual wildlife strike reports by phase of flight. Approach had the highest mean number of wildlife strikes, whereas parked had the lowest mean number of strikes.