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dc.contributor.authorDawson, Sherri
dc.date.accessioned2008-12-08T04:56:03Z
dc.date.available2008-12-08T04:56:03Z
dc.date.created1989
dc.date.issued1989
dc.identifier.citationDawson, Sherri. (1989).Smiles on faces and thumbs in the bread: Self-esteem maintenance in a service occupation. Lambda Alpha Journal of Man, v.20, p.en
dc.identifier.issn0047-3928
dc.identifier.urihttp://hdl.handle.net/10057/1817
dc.description.abstract"Dr. Jekeyll and Mr. Hyde" was a term used by an informant, a grocery store cahsier, to assess accurately how a cashier's attitudes, actions, and self-esteem change with each customer. Every day a cashier will have to deal with many customers. Each customer is categorized, defined, and serviced differently; most importantly, each customer has a different effect on the cashier's self-esteem. The research explores the means by which service sector employees, cashiers in a grocery store, maintain their self-esteem when interacting with customers. As cashiers interact with customers, they categorize them emically and redefine their identity vis a vis each customer. The ethnographic research was conducted at a mid-size chain grocery store, in a college community, in the southeastern United States.en
dc.format.extent232485 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglish (United States)en
dc.language.isoen_USen
dc.publisherLambda Alpha Anthropology Honors Society at Wichita State Universityen
dc.relation.ispartofseriesLAJen
dc.relation.ispartofseriesv.20en
dc.subjectSelf-esteemen
dc.subjectServiceen
dc.subjectOccupationen
dc.subjectCashieren
dc.subjectCustomer serviceen
dc.subjectEthnographyen
dc.subjectUrbanen
dc.subjectJoben
dc.subjectLow esteemen
dc.subjectCourteousen
dc.titleSmiles on faces and thumbs in the bread: self-esteem maintenance in a service occupationen
dc.typeArticleen


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