Smiles on faces and thumbs in the bread: self-esteem maintenance in a service occupation

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dc.contributor.author Dawson, Sherri
dc.date.accessioned 2008-12-08T04:56:03Z
dc.date.available 2008-12-08T04:56:03Z
dc.date.created 1989
dc.date.issued 1989
dc.identifier.citation Dawson, Sherri. (1989).Smiles on faces and thumbs in the bread: Self-esteem maintenance in a service occupation. Lambda Alpha Journal of Man, v.20, p. en
dc.identifier.issn 0047-3928
dc.identifier.uri http://hdl.handle.net/10057/1817
dc.description.abstract "Dr. Jekeyll and Mr. Hyde" was a term used by an informant, a grocery store cahsier, to assess accurately how a cashier's attitudes, actions, and self-esteem change with each customer. Every day a cashier will have to deal with many customers. Each customer is categorized, defined, and serviced differently; most importantly, each customer has a different effect on the cashier's self-esteem. The research explores the means by which service sector employees, cashiers in a grocery store, maintain their self-esteem when interacting with customers. As cashiers interact with customers, they categorize them emically and redefine their identity vis a vis each customer. The ethnographic research was conducted at a mid-size chain grocery store, in a college community, in the southeastern United States. en
dc.format.extent 232485 bytes
dc.format.mimetype application/pdf
dc.language English (United States) en
dc.language.iso en_US en
dc.publisher Lambda Alpha Anthropology Honors Society at Wichita State University en
dc.relation.ispartofseries LAJ en
dc.relation.ispartofseries v.20 en
dc.subject Self-esteem en
dc.subject Service en
dc.subject Occupation en
dc.subject Cashier en
dc.subject Customer service en
dc.subject Ethnography en
dc.subject Urban en
dc.subject Job en
dc.subject Low esteem en
dc.subject Courteous en
dc.title Smiles on faces and thumbs in the bread: self-esteem maintenance in a service occupation en
dc.type Article en

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