Smiles on faces and thumbs in the bread: self-esteem maintenance in a service occupation

dc.contributor.author	Dawson, Sherri
dc.date.accessioned	2008-12-08T04:56:03Z
dc.date.available	2008-12-08T04:56:03Z
dc.date.created	1989
dc.date.issued	1989
dc.identifier.citation	Dawson, Sherri. (1989).Smiles on faces and thumbs in the bread: Self-esteem maintenance in a service occupation. Lambda Alpha Journal of Man, v.20, p.	en
dc.identifier.issn	0047-3928
dc.identifier.uri	http://hdl.handle.net/10057/1817
dc.description.abstract	"Dr. Jekeyll and Mr. Hyde" was a term used by an informant, a grocery store cahsier, to assess accurately how a cashier's attitudes, actions, and self-esteem change with each customer. Every day a cashier will have to deal with many customers. Each customer is categorized, defined, and serviced differently; most importantly, each customer has a different effect on the cashier's self-esteem. The research explores the means by which service sector employees, cashiers in a grocery store, maintain their self-esteem when interacting with customers. As cashiers interact with customers, they categorize them emically and redefine their identity vis a vis each customer. The ethnographic research was conducted at a mid-size chain grocery store, in a college community, in the southeastern United States.	en
dc.format.extent	232485 bytes
dc.format.mimetype	application/pdf
dc.language	English (United States)	en
dc.language.iso	en_US	en
dc.publisher	Lambda Alpha Anthropology Honors Society at Wichita State University	en
dc.relation.ispartofseries	LAJ	en
dc.relation.ispartofseries	v.20	en
dc.subject	Self-esteem	en
dc.subject	Service	en
dc.subject	Occupation	en
dc.subject	Cashier	en
dc.subject	Customer service	en
dc.subject	Ethnography	en
dc.subject	Urban	en
dc.subject	Job	en
dc.subject	Low esteem	en
dc.subject	Courteous	en
dc.title	Smiles on faces and thumbs in the bread: self-esteem maintenance in a service occupation	en
dc.type	Article	en