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Recent Submissions

  • Retrospective: compatibility management: customer-to-customer relationships in service environments 

    Martin, Charles L. (Emerald Group Publishing Limited, 2016)
    Purpose - This paper aims to revisit Martin and Pranter's (1989) Journal of Services Marketing article, "Compatibility Management [...]", and by doing so, heighten service scholars' and practitioners' awareness of the ...
  • Airline Quality Rating 2016: The 26th year reporting airline performance 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2016-04)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 2014 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2014-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 2015: The 25th year reporting airline performance 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2015-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 2011 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2011-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 2013 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2013-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 2007 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2007-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline ...
  • Airline Quality Rating 2012 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2012-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 2008 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2008-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline ...
  • Airline Quality Rating 2009 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2009-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline ...
  • Airline Quality Rating 2010 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2010-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 2000 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2000-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, Airline Quality Rating ...
  • Airline Quality Rating 2001 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2001-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, Airline Quality Rating ...
  • Airline Quality Rating 2005 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2005-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 2004 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2004-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 2006 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2006-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 2002 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2002-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, Airline Quality Rating ...
  • Airline Quality Rating 2003 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 2003-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, the Airline Quality ...
  • Airline Quality Rating 1994 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 1994-04-01)
    The Airline Quality Rating was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation ...
  • Airline Quality Rating 1999 

    Bowen, Brent D.; Headley, Dean E. (Wichita State University, 1999-04-01)
    The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple criteria. This current report, Airline Quality Rating 1 999, ...

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